We only produce the top- quality 925 solid sterling silver jewelry of China .
Our sterling silver is electroplated with triple Phodinum, of which the thicknes is up to 3 microns , effectively preventing the silver from getting oxided and tarnished after long time wearing .
Jewelrypalace promise: quality assurance, full reound for substandard products .
Our headquarters is located right at the sources of these gorgeous gems and the world”s most talented artisans. We have the top level jewelry factory where all our gorgeous jew elries are manufactured .
Jewelrypalace brings you a wide selection of one-of-a-kind artisan handcrafted jewelry featuring a diverse range of gorgeougemstones in unique sterling silver and gold settings .
|The answer is sure to be yes .Now the Chinese jewelry market is flooded by the FAKE jewerly which is made by copper ,alloy or stainless steel, at the price of $1-$5,that makes it difficult for the coustomers to choose.
|Jewelrypalace completely dispel your concerns. Mr Chen,founder of Jewelrypalace,graduated from China University of Geosciences and Department of Geology of Moscow State University,who”s the youth expert of mineralogy and gemology of China.Profession guarantee the fine jewelry.
|We only produve the top-quality 925 solid sterling silver jewelry of China . Our sterling silver is elevtroplated with triple Phodinum,of which the thicknes is up to 3 microns ,effectively preventing the silver from getting oxided and tarnished after long time wearing. Jewelrypalace promise:quality assurance,full refund for substandard products.
Do you concern about buying fine Jewelry from China?
|We”ll dispatch your order within 2- 7 days after we receive the confirmation of your payment from Aliexpress.
Duiring the Chinese public holidays ,we may extend the shipping time specifically. For large quantity order ,please contact us to check stocks before you make the payment. We may take longer time for preparing large quantity orders and we”ll let you know the specifictime required
|We usually provide free shipping via Singapore/China Post Air Mail an d Epacket which normally takes 45-60/20- 25 working days for delivery.Shipping via EMS,DHL,FEDEX are also available if you wish to pay extra charge of
your order reach $200.
|SINGAPORE AND CHINA POST AIR MAIL:
|The delivery time of these two shipping methods are usually take longer time than other delivery ways.
And if your goods have been missed or damaged,please contact us freely as soon as possible.
Note:The dispatch time don”t include the processing time(2-7 working days).In rare cases,your shipment may take longer time to arrive due to the delay in custom clearance and public holidays.
|7 DAYS RETURN POLICY
|If you are satisfied with our products,please do not hesitate to leave us “5 stars” feedbacks,we really need your support.
|For any reason,you are not satisfied with orders,please do not hurry to give feedback or dispute,just contact with us immediately ,so that we have a chance to solve the problem for you.Thank you !
*1.Quality problem:please contact with us within 7 days after you received the order,take clear photos for the defective product and send to us. we will arrange refund or replacement after get your get your photos.
*2.Any other reason:For any other reason,you do not like or do not want one product,please contact with us within 7 days after you received the order.Make sure keep it in original condition and undertake shipping cost by yourself.We will refund or make exchange after receiven the returned item.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of highlyseductive (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of highlyseductive.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.